Consulting is a complex process that requires a well-thought-out approach to ensure success. Flawless Consulting, by Peter Block, suggests that following a prescribed 5-phase business management consulting approach can help you succeed in your efforts. In this article, we'll explore the different phases of business management consulting and how they relate to IT commitments. The first phase of the consulting process is the most important and involves establishing a good understanding of the problem and building trust with the customer. This should be a series of meetings to introduce some change and may require a single meeting to bring together the different parts of the organization to address a problem. It can also be a training session, in which case the consultant is usually involved in a rather complicated design work and in the organization of the meeting or training session. The business management consulting process involves several steps.
Implementation consultants are hired for various purposes. A management consulting company often undertakes several large projects at once, which they then find difficult to complete on time. This is when an implementation consultant helps by executing large projects across the company. They are an important part of the entire consulting process and work with the customer's organization to implement the solutions. The second phase of the consulting process is what we call a “Plan”.
You could be saying, “You just said plan in the first step. What's the difference?” The difference is that the second step is a much more detailed plan. Instead of a high-level plan, think about strategic recommendations. In “Assess”, you provide high-level recommendations and a high-level plan for what should come next.
Here's what we know we should do. Here's what needs to happen for this project to succeed. The third phase is “Implementation” or “Implementation”. In this step, you'll implement the plan to improve your customer's marketing. Depending on how you structure your service offering, you may or may not be the person doing the implementation.
If you're like most consultants, you'll guide or advise the team responsible for the implementation. The fourth phase is “Optimization” and it's powerful. At this time, in the consulting process, you have already implemented your plan. Now that you've implemented it, you'll get some feedback and data. In this step, the result is continuous deployment.
There are many different ways in which you can provide value to your customers during optimization. It is usually continuous or for a certain period of time. Retention agreements are perfect for this phase. The fifth and final phase is one that many consultants don't think about - “Evaluation”. After implementation, both parties meet to evaluate the successes and failures of the solutions.
The result that can be obtained from this is that you are going to draw up a high-level plan. If for some reason they decide that they don't want to go to step 2, that's okay. To break the control of your consulting firm's current stage, you must change what you do and how you do it. However, many consultants aspire to reach a higher stage in the pyramid than most of their hires reach. When consultants talk about their disasters, they often conclude that the project was flawed in the initial hiring phase. In conclusion, following a prescribed 5-phase consulting approach can help ensure success in your efforts as a consultant.
The first phase involves establishing a good understanding of the problem and building trust with the customer while subsequent phases involve creating detailed plans, implementing solutions, optimizing processes and evaluating successes and failures.